      
"SINS OF THE FATHERS" TECHNICAL TIPS AND SUGGESTIONS FOR MS-DOS
                         VERSION 1.1

Thank you for purchasing Gabriel Knight: Sins of the Fathers.  In 
order for you to receive the best possible performance, Sierra has 
included additional technical tips and game information that was not 
available when the documentation was printed.  The following supple-
mental information should be considered part of the game documenta-
tion.


TABLE OF CONTENTS

*  Installation Procedures
*  Handy To Know
*  MS-DOS Problems and Solutions
*  Memory Troubleshooting
*  Sound Card Configurations and Sound Issues
*  Contact Information


INSTALLATION PROCEDURES

If you are using file deletion tracking utilities such as Mirror, 
SmartCan, Undelete, etc., please disable these utilities before 
installing The Beast Within (hereafter known as "GK2").

1.      Insert the GK1 CD into your CD-ROM drive.
2.      From an MS-DOS prompt, type the CD-Drive letter followed by 
        a colon and press the <ENTER> key.  For example, if your 
        CD-ROM drive is labeled as your D drive, you would type:   
        D: <ENTER>
3.      At your CD-ROM drive label prompt, type:  INSTALL <ENTER>
4.      Be sure the correct choice has been made for MUSIC and AUDIO.
        Choose ACCEPT THESE CHOICES AND INSTALL
        Follow the on-screen prompts to complete the installation.

To run GK1 in MS-DOS after it is installed, type the following 
commands:

        C:        (and press the ENTER key)
        CD\SIERRA (and press the ENTER key)
        GKCD      (and press the ENTER key)


HANDY TO KNOW:

Do not remove the CD from the drive while you are playing the game.  
This will cause lockups.  Even if you use the 35 meg install option, 
GK1 will need to access information from the CD.

You can clear a sequence of messages in GK1 by right clicking your 
mouse.  But, beware, you may be missing valuable clues.  We recommend 
this only if you have already read a sequence of messages.

If you find that your system is having trouble keeping up, use the 
detail level slider on the GK1 control panel.  To cut down on ambient 
sound effects that may be slowing you down, you must change rooms 
after adjusting the detail level to reap the improvement.  

If you try the game in MS-DOS and find problems running the game, 
try installing and running the game in Windows instead.  Running in 
Windows will allow GK1 to use different video, sound, and memory
management drivers.

This README file is for MS-DOS issues.  There is a separate README 
file for Windows problems and solutions.  If you wish to view this 
file, follow the instructions in the GK1 manual to install the game 
for Windows.  There will be an option during setup to view the README 
file for Windows issues.

A list of BBS and Tech Support Numbers for Sound Card, Video Card,
and Miscellaneous Computer Peripheral / Software Manufacturers is 
provided on GK1 CD #1.  To view this file, type "EDIT D:\CONTACT.TXT"
(if your CD-ROM drive is D:).

If you like GK1, wait'll you see the "The Beast Within: A Gabriel 
Knight Mystery".  Sequel to the award-winning 1993 holiday hit Sins of 
the Fathers, The Beast Within weaves a mythical and mysterious trail of
eerie supernatural lore, taking players from a New Orleans bookstore to
the dark forests of Germany.  Writer and designer Jane Jensen has 
created a challenging third-person interactive adventure taking full
advantage of the newest CD-ROM technology and sophisticated cinematic 
techniques.

The Beast Within features Gabriel Knight, a Schattenjager (or detective
-like investigator of the supernatural) who is enlisted by the 
villagers of his family's Bavarian hometown to find and destroy what 
they believe is a murderous werewolf.  Two separate storylines unfold 
in six alternating chapters on six CDs as Gabriel and his familiar 
associate, Grace Nakimura, investigate different leads and discover an 
historic link between Gabriel, King Ludwig II of Bavaria and the 
werewolves that roamed the German countryside centuries ago.

Set almost entirely in Germany, The Beast Within was shot by Hollywood 
director Will Binder in the same blue-screen studio used for Sierra's 
blockbuster hit Phantasmagoria.  Over 1,000 color-saturated photograph-
ic backgrounds (taken on 80 locations in Germany) blend seamlessly with
film performances by a cast of 40 actors to create a richly beautiful 
and believable world.  An original operatic finale lends further 
emphasis to the story's authentic gothic feel.

The Beast Within is available through multimedia retailers, computer 
specialty stores and superstores and directly from Sierra at 
800-757-7707.


MS-DOS PROBLEMS AND SOLUTIONS


-INSTALLING THE GAME-

Problem: After running INSTALL, a row of dots runs across the 
screen, then stops and locks up.
Solution: At the CD-ROM drive prompt (such as D:\), Type the 
following:

     CD\INSTALL
     INSTALL -m

If this doesn't work, try typing INSTALL -f.  The dots indicate 
the hardware detection portion of the installation program.  You 
can bypass the hardware detection (and therefore the lockup) by 
typing INSTALL /m.  If this entry doesn’t work, try INSTALL /f.  
One of these entries should get you past the lockup. 
   
Problem:  "Can't create output file" or "Not enough space" during 
installation.
Solution:  You need to free up more hard drive space before install-
ing the game. 

Question:  What's the difference between the 1 meg, 20 meg, and 35 
meg install choices?
Answer:  The install choice allows you to install more of the game's 
resources from your slower CD-ROM drive to your faster hard drive.  
If you are running on a minimum supported computer, we highly 
suggest you choose the 35 meg install to improve gameplay.
Note: No matter which install choice you pick, you'll still need 
the GK1 CD in the CD-ROM drive to play the game.



-STARTING THE GAME-

Problem: "Error 53: Can't find sound driver ''.  Please run INSTALL".
Solution: This error will happen if you typed "D:\INSTALL" to 
install GK1.  To solve this problem, you must type "D:" and press 
the ENTER key (if your CD-ROM drive is D:), then type "INSTALL" and 
press ENTER.

Problem: "DOS/4GW Professional Fatal Error:, followed by a screen of
technical information while running GK1 is an MS-DOS box under 
Windows 95.
Solution: Although you can run GK1 through an MS-DOS box under Win95, 
it is highly recommended that you reboot Win95 into an MS-DOS session 
before installing and running GK1.  If you run in an MS-DOS box 
inside Windows, you may see "DOS/4GW Fatal error" messages.  To allow 
Win95 to boot to an MS-DOS session, reboot your computer and press 
the F8 key on your keyboard when you see the screen message "Starting 
Windows 95".  

Problem: "Insufficient memory; 209702 bytes required" or "DOS/4GW 
Professional Fatal Error (1307): Not enough memory"
Solution: Rerun the INSTALL program.  Select the option to MAKE A 
BOOTABLE FLOPPY DISK.  Follow the prompts.  When you are finished 
making one, leave the boot disk in your floppy drive A:, turn off 
your computer, then turn it back on.  This will allow the boot disk 
to run to free up more memory for the game to run successfully.

Problem: "No mouse driver was found in MS-DOS"
Solution: This means your MS-DOS mouse program was not run before 
the game started.  Rerun INSTALL and choose MAKE A BOOTABLE FLOPPY 
DISK to help us find and use your MS-DOS mouse driver.
More Information: MS-DOS needs a mouse program to be run before it 
can use the mouse.  To see if a mouse program is hidden on your 
hard drive, type "DIR \MOUSE /S /P".  Let's say you see:

   Directory of C:\MSMOUSE
   MOUSE   COM
   Directory of C:\WINDOWS
   MOUSE   DRV
   MOUSE   INI

A mouse program will end in ".COM" or ".EXE", so the mouse drivers 
in C:\WINDOWS in this example won't do.  To run the mouse driver in 
MSMOUSE in this example, type "C:\MSMOUSE\MOUSE.COM".  You should 
see a message saying your mouse is now enabled.  You can now play 
GK1.

Problem: "No VESA support detected"
Solution: This means your video card's VESA program was not run 
before the game started.  VESA allows MS-DOS games to run in 
colorful, crisp high-resolution.  Please refer to your video card 
manual for more information to run your particular VESA program to 
enable high resolution in MS-DOS.  Some examples are "VVESA.COM", 
"VESA.COM", and "VMODE VESA".
Note:  We have provided many popular VESA drivers for you on the 
GK1 CD in the \VESA directory.  

Problem: "Error 29: Unable to initialize audio hardware"
Solution #1: If you have a Gravis Ultrasound, please refer to the
README file in the \GRAVIS directory on the GK1 CD, or install and 
run the game in Windows.
Solution #2: If you have a Pro Audio Spectrum Plus, rerun INSTALL 
and choose "Pro Audio Spectrum" instead of "Pro Audio Spectrum 16"
for the AUDIO choice.


-MUSIC, SPEECH, AND SOUND EFFECTS-

Problem: Audio clicking, or the characters won't complete their
sentences.
Solution #1: Rerun INSTALL and choose "VGA" instead of "VESA".
Solution #2: Rerun INSTALL and choose "Thunderboard" for AUDIO.

Problem: Moving the mouse causes audio static on your sound card, 
or the audio just "pops" a lot.
Solution: This can be a problem with your VESA driver.  Please try 
each of the following:
- Use a different VESA driver to eliminate the problem
- Rerun INSTALL and choose "VGA" instead of "VESA" to solve the problem
- Install and run the Windows version of GK1.

Problem: You get no music on any Sound Blaster compatible card, or 
you get a blank screen when the game starts, or the game gets stuck 
on the title screen.
Solution: Check if your SET BLASTER environment variable is enabled 
and at the correct setting.  To check this, at the C: prompt, type 
SET and press <ENTER>.  You should see a line that says BLASTER = 
A220 I7 D1 (or something similar).  If you do not see such a line 
and your sound card is on Address 220, IRQ 10, and DMA 1, at the C: 
prompt, type SET BLASTER = A220 I10 D1 and press <ENTER>.  This line 
tells MS-DOS how to access your sound card.  Now you can run the 
game.

Note to Pro Audio Users:  If you are using a Pro Audio Spectrum 16 
and experience problems during the game, rerun the INSTALL utility 
and select "Sound Blaster" as your audio device.  Selecting "Sound 
Blaster" will utilize the PAS card's built-in Sound Blaster emulation 
for digitized audio effects.

Note to Gravis Ultrasound Users:  Look in the \GRAVIS directory 
on the Gabriel Knight CD for information and drivers to enable 
Gravis Ultrasound support.  Read the CD-ROM file called 
\GRAVIS\README for more info.

Note: In DOS, the best sound card settings for a SoundBlaster 
compatible card are I/O 220, DMA 1 and IRQ 5 or 7.  If you're 
using a ProAudio card, the best settings are I/O 220, DMA 3 
and IRQ 5 for the ProAudio portion of the card, set the 
SoundBlaster portion of the card to DMA 1 and IRQ 7.  Make 
sure that the Soundblaster and ProAudio portions do not share 
the same DMA!  Settings outside these parameters can cause 
lockups and/or choppy, repeating or garbled speech.   Most 
sound cards have test utilities that will tell you what 
settings you are using.  Check your sound card documentation 
for more information.

Problem: No music on a Sound Blaster 16, but the voices are OK.
Solution: Rerun INSTALL and make sure you picked Sound Blaster 
for MUSIC.  If you chose MT-32 or General MIDI, you may not hear 
music on your Sound Blaster 16.

Note to Roland MT-32 Users:  We recommend that you use the install 
choice of "Roland MT-32" instead of "General MIDI Sound Driver".  
It's good sound advice.

Problem: In MS-DOS, using a Reveal or Aztech Labs sound card, the 
music and speech are barely audible.
Solution: The chipset used to emulate the Sound Blaster digital to 
analog conversion is not 100% compatible with the Sound Blaster 
driver built-in to the game.  Rerun INSTALL and choose Microsoft 
Windows Sound System for AUDIO.  If this does not instantly improve
the volume, change to the UTILITY subdirectory in the sound card's 
DOS directory.  Run SETMODE /MSS to change over to Microsoft Sound 
System mode.  Then, load the sound card's mixer to reset the digital
audio level -- the executable for this may be SG16MIX or MIXTSR.  
After doing this, unload the mixer to free up memory: type 
SG16MIX /Q or MIXTSR /Q.  Keep in mind that these commands will need
to be typed each time you go into the game.  

If this does not help, try making and using a boot disk to free up 
more conventional memory.  This may help.  If it doesn't help, 
install GK1 in Windows for full sound.  


-VIDEO AND GRAPHICS

Question: What is "VESA"?
Explanation: VESA stands for Video Electronics Standard Association.  
A VESA driver is a small program your video card needs to provide 
high resolution graphics for MS-DOS games.  A VESA program either 
comes on a floppy disk with your video card, or your video card 
automatically supports VESA.  
Information: A group of VESA drivers can be found on the GK1 CD in the 
\VESA directory.  Go to the directory name that matches your video card 
and run that VESA program.  Example: If you have an ATI Mach 64, go to 
the \VESA\MACH64 directory and run the M64VBE.COM file.

Problem: Moving the mouse leaves garbage on the game screen, such as 
random blocks of the background image or multiple cursor images.
Solution: You need the latest VESA driver from your video card 
manufacturer.  Please refer to your video card manual for more 
information.  We have provided many VESA drivers for you to try on the 
GK1 CD.  They are located in the \VESA directory on the CD.  


-MAKING AND USING A BOOT DISK-

Question: What is a boot disk?
Explanation: A boot disk is a way to make games work faster and better 
on your computer.  All you need is a blank floppy disk for your A: 
drive.  This will not work in your B: drive.  To make a boot disk, 
rerun the INSTALL program and choose the menu option MAKE A BOOTABLE 
FLOPPY DISK.

Problem: When you run INSTALL and choose MAKE A BOOTABLE FLOPPY DISK,
it makes one successfully, but it doesn't load the CD-ROM or other 
drivers.
Solution: At the MS-DOS prompt, go to your CD-ROM drive letter by 
typing D: and pressing the <ENTER> key.  If your CD-ROM drive is 
another letter, type that drive letter instead.  Then type the command:
BOOTDISK -c -p  and press the <ENTER> key.  This is an updated boot
disk maker that will find the latest CD-ROM and other drivers.
Note: On some computers, we have found typing BOOTDISK -w -c -s512 will
improve your computer's performance using a boot disk with GK1.

Problem: "Can't find FORMAT.COM--Unable to make boot disk"
Solution: This is caused when our boot disk maker program cannot find 
FORMAT.COM on your hard drive. This usually happens if you installed 
PC Tools or Norton Utilities. These utilities rename FORMAT.COM to 
either FORMAT!.COM or XXFORMAT.COM. If this is the case, please type 
the following commands from a C:\> prompt:
CD \DOS
COPY FORMAT!.COM FORMAT.COM
COPY XXFORMAT.COM FORMAT.COM
One of these commands will help restore your FORMAT command back to 
normal, and will allow our boot disk maker to work.

Problem: "Can't make bootdisk since you're not using COMMAND.COM" or 
"Boot disk was not created"
Solution: This can be caused if you are using 4DOS or NDOS (in Norton 
Utilities). Get to a C:\> prompt. Type: SET and press the ENTER key. 
COMSPEC should equal C:\COMMAND.COM or C:\DOS\COMMAND.COM. If COMSPEC 
= 4DOS.COM or NDOS.COM, the boot disk maker will not work. To correct 
this, type: SET COMSPEC=C:\DOS\COMMAND.COM  This will allow our boot 
disk maker to work. When you reboot without a boot disk, the COMSPEC 
will return to your original setting.

Problem: "Invalid Drive Specification" using a boot disk on a Western 
Digital IDE controller.
Explanation: The Western Digital IDE hard drive controller displays a 
message "Press the SPACEBAR to boot from a floppy disk." If you insert
the boot disk and reboot before seeing this message, you'll get the 
message "Invalid Drive Specification" and won't have hard drive 
access until you reboot without the boot disk.
Solution: Remove the boot disk from the floppy drive. Reboot your 
computer. When you see this message, insert the boot disk and press 
the SPACEBAR.

Problem: "Invalid Drive Specification" using a boot disk on larger 
Seagate hard drives, such as the Seagate 800 meg hard drive.
Explanation: Seagate hard drives larger than 528 meg use a disk 
manager called "EZ-DRIVE."  If you insert the boot disk and reboot 
before seeing this message, you'll get the message "Invalid Drive 
Specification" and won't have hard drive access until you reboot 
without the boot disk.
Solution: Remove the boot disk from the floppy drive. Hold down the 
CTRL key and reboot your computer. You'll see a message "Insert boot 
disk and hit ENTER to reboot." Insert the boot disk and press ENTER.


-SPEED ISSUES-

Note: If you notice the game or opening cartoon running slowly, it 
may be due to a fragmented hard drive.  There are many commercial 
and shareware hard drive unfragmenting programs available.  Your 
version of MS-DOS may include DEFRAG to optimize your hard drive.
Also, the game can be sped up if you select no audio/voice card 
from the install.

Note: Since we are painting four times as many pixels in hi res,
the game is going to run slower.  We recommend at least a 486/33.  
If you choose the hi res option in the install and you don't get hi 
res, run vesatest.exe which is included on your CD.  This utility 
checks to see if your video card supports hi res.  Also, if your 
mouse movement seems jerky, try the newest version of your mouse 
driver available that supports VESA.  There is a known bug in some 
Logitech drivers that is fixed with version 6.3.  Please check with 
your mouse vendor if you still experience problems.


-RUNNING THE GAME-

Problem:  Some customers have reported lockups at the beginning of 
Day 5.  There is a wait cursor, and the control panel is available, 
but nothing else responds and the game does not progress.  The lockup
can occur at several different points within the opening sequence of 
Day 5.  Some report a lockup after the phone rings and Gabriel says 
"I got it".  Other customers lock when Grace hands Gabriel a package.
Solution:  Turn the Speed slider control (located in the control panel) 
all the way up prior to the end of Day 4.  The Speed control is 
unavailable during the ending sequence of Day 4 and the beginning of 
Day 5, so it may be necessary to restore to a previous save game to do 
this.
Note: Move the control towards the right to turn it up and to the left 
to turn it down.

Problem: The mouse cannot get past the left side of the screen
Solution: You need either an updated mouse driver or an updated 
VESA driver.  Please contact the mouse or video card hardware vendor 
for driver updates.

Problem: "EMM386 Error 6 or Error 12... " The error number may vary.
Solution: This is caused by a memory conflict. Running the game from 
the boot disk will usually correct this problem. Please see "Create 
a Boot Disk" under Memory Troubleshooting.

Problem:  When starting the game, you get an "Out of rect list room" 
error message.
Solution:  This is an incompatibility with Logitech's MouseWare 
v6.4.  Upgrading to v6.41 will correct the problem.  Logitech 
provides upgrades free of charge to registered users.  Their 
Technical Support phone number is 510-795-0801 and their BBS is 
510-795-0408.

Problem:  You get an "insufficient memory" message when attempting 
to run the game - even though you have lots of conventional memory 
available.  (This usually happens on 4 meg systems, but can 
occasionally occur on computers with more RAM.)
Solution: The Gabriel Knight program uses a "DOS extender" which 
allows the game to use very little conventional memory (less than 
400k) and access your computer's upper memory directly.  If this 
upper memory is being used by TSR's loaded high - your mouse or 
CD ROM drivers, for example - you can get this error message.  To 
correct this, run the game with a boot disk.  To create a boot disk 
re-run the INSTALL program and choose "Make Bootable Floppy" from 
the Installation Options menu.   

Problem:  You get a "DOS 4GW Professional Error" when starting 
the game. 
Solution:  This error message indicated that memory is low or 
inaccessible.  If you have less than 4 megs (the minimum 
memory requirement), you will get this error message.  Gabriel 
Knight will not run on computers with less than 4 meg.  If you 
have 4 megs of RAM, run the game with a boot disk.  To create 
a boot disk re-run the INSTALL program and choose "Make 
Bootable Floppy" from the Installation Options menu.   

Problem:  When starting the game, you get an error message 
"Memory Allocation Error, cannot load command. System halted."
Solution:  Locate and run the VESA driver for your video card.  
This will change the computer's memory allocation and prevent this 
error.  Contact your video card manufacturer or consult your video 
card documentation for information on obtaining and installing the 
VESA driver for your video card.

Problem: When starting program, game locks up or crashes with the 
message "Unexpected Interrupt".
Solution:   There are several factors which can cause this problem.
1. Run the game under a boot disk environment.  To create a boot 
disk re-run the INSTALL program and choose "Make Bootable Floppy" 
from the Installation Options menu.
2. There could be a sound card conflict. Re-run the INSTALL program 
and choose Adlib for Music and No Audio/Voice Card for Audio.  
If the game starts fine without the sound card activated, check the 
sound card settings.  See the "Sound Card Settings" section of this 
document. 

Problem: When starting the game, an error message is displayed, 
"Fatal - Screen item does not exist in list: plane.cpp(367) 
Script 64937/$226
Solution: Gabriel Knight requires a mouse.  If a mouse driver is 
not installed, the above error message will occur after the 
introduction.  Make sure a Microsoft compatible mouse driver is 
loaded before starting the game.

Problem:  Game crashes with large (mode 40) text on the screen.  
Text may contain the words "crash address".  May happen when 
program is started or randomly within the game.
Solution:  Run the game under a boot disk environment.  To create 
a boot disk re-run the INSTALL program and choose "Make Bootable 
Floppy" from the Installation Options menu

Problem: Mouse cursor jumps over items or acts like it's on an 
invisible "grid".   This may cause you to be unable to pick up 
the magnifying glass in St. George's Bookshop or select destinations 
from the map screen. 
Solution:  Some mouse drivers do not work well with hi res VESA 
graphics modes.   The easiest way to correct this is to rerun the 
INSTALL program and change the Display setting from VESA to VGA.  
This will cause the icons, maps and character faces (in conversation 
mode) to display at 320x200 instead of 640x480.  Running the game in 
this mode should not conflict with the mouse. You can also use 
another mouse driver.  Sierra recommends Microsoft mouse driver 8.x.  
If neither of these solutions is an option for you, you can run the 
game in Windows to avoid the mouse problem. 

Problem:  The game locks up when a character speaks or when the 
"scoring" bell rings.
Solution:  This usually happens with SoundBlaster 16 and compatible 
cards.  To fix it, re-run the INSTALL program, change Music to 
SoundBlaster/Adlib and Audio to Thunderboard.  Also, check the sound 
card settings; see the Sound Card Settings section of this document.

Problem:  Choppy, repeating or garbled speech.  
Solution:  See the above section "Sound Card Settings".

Problem:  Speech or music cuts out occasionally.  
Solution:   This usually happens with SoundBlaster 16 and compatible 
cards.  To fix it, re-run the INSTALL program, change Music to 
SoundBlaster/Adlib and Audio to Thunderboard.  If this does not help, 
edit the RESOURCE.CFG file in the game directory and change the 
"audiosize=xx" line to "audiosize=64".  You may have to experiment 
with the audiosize value; you can set it as high as 127.  You should 
also check your sound card settings.  See the above section "Sound 
Card Settings". 

Problem: "X number of bytes can't be allocated" error message.
Solution:  Add the line STATICMEMORY = 250K to resource.cfg on your 
hard drive.  The default is 200K so if 250K doesn't do the trick, 
increase it again.


MEMORY TROUBLESHOOTING

Some game players have experienced difficulty getting enough memory to 
run GK1.  This usually occurs on computer systems with 4 megabytes of 
RAM, but can happen on machines with more memory.  If you are having 
trouble starting the game because of memory problems or are receiving 
memory-related errors during the game (such as an "Out of Hunk" or 
"Out of Memory" message), please make and use a boot disk.

Create a Boot Disk:  Sierra has included a boot disk maker with GK1.  
You can access it by running INSTALL from game CD #1.  You can also 
access the boot disk maker from the MS-DOS prompt.  Type 
"BOOTDISK -c -p" at the D:\> prompt (if your CD-ROM is D:).


SOUND CARD CONFIGURATIONS AND SOUND ISSUES

GK1's Control Panel can adjust the volume control in the game.  If you
need more control, most sound cards' speech and music volume can be 
controlled through software provided by the sound card manufacturer.  
Here is a list of some common sound cards' mixer volume control 
commands in MS-DOS.

Sound Blaster 16:
Type C:\SB16\SB16MIX

Vibra 16 in AST Advantage: 
Type C:\VIBRA16\MIXERSET

Sound Galaxy 16 in Packard Bell: 
Type C:\SOUND16A\UTILITY\MIXTSR or type C:\SOUND144\MIXTSR

Ensoniq Soundscape:
Type:  SSINIT

Compaq Presario CDS 524, 920, etc.: 
If DEVICE=C:\CPQDOS\VOLCTRL.EXE is in CONFIG.SYS on the boot disk, then:
Press CTRL-RIGHTSHIFT to increase volume
Press CTRL-LEFTSHIFT to decrease volume

Proaudio Spectrum Family:
Type PAS * to bring up the mixer controls
Press CTRL-ALT-U to increase the master volume level
Press CTRL-ALT-D to lower the master volume level

Sound Blaster 8 bit: No software control. Adjust thumbwheel on card.

Thunderboard: No software control. Adjust thumbwheel on back of card.


CONTACT INFORMATION

Automated Technical Support Line:  1-206-644-4343

Sierra On-Line offers a 24-hour Automated Technical Support 
line with recorded answers to the most frequently asked technical 
questions. To access this service, call (206) 644-4343, and 
follow the recorded instructions to find your specific topic and 
resolve the issue. If this fails to solve your problem, you may 
still write, or fax us with your questions, or contact us via BBS.

U.S. Technical Support
Sierra On-Line			Main: (206) 644-4343
Technical Support		Fax: (206) 644-7697
P.O. Box 85006			8:15 a.m. - 4:45 p.m. PST,
Bellevue, WA 98015-8506	Monday-Friday
Sierra On-Line U.S. Technical Support is also available through:
Sierra BBS: U.S. (206) 644-0112 or U.K. (44) 1734 304227
CompuServe: GO SIERRA
America Online: Keyword Sierra
U.K. Technical Support

Main: (44) 1734-303-171 (Monday through Friday, 9:00AM-5:00PM)
Fax:   (44) 1734-303-362

France Support Technique

Tel	: (33) 1-46-01-46-50 (7 jours sur 7 de 9h à 21h)
Fax	: (33) 1-46-31-71-72

Deutschland :

Kundendienst Tel: (44) 06103 / 99 40 40   (9 -19 Uhr, Montag - Freitag)
Kundendienst Fax: (44) 06103 / 99 40 35   24 h / Tag
Mailbox(BBS): (44) 06103 / 99 40 41       24 h /Tag

Soporte Tecnico, Spain:

Tel	:(34)-1-764-39-69
Fax	:(34)-1-381-08-39

Servizio Tecnico, Italy:

Contattare il vostro distribotore


Hints

U.S. Hints:
1-900-370-5583
$.75 per minute (must be 18 years or older, or have 
parental permission).

You may also contact Direct Sales for a hint book.

On-Line Hints and Support:
Access Sierra's BBS through Compuserve by typing GO SIERRA

Access the Sierra Forum on America On Line with the keyword: SIERRA

Hint Line, France:
33-1-36-68-46-50 (hint line)

2,19F la minute; tarif en vigueur au 20 mai 1994. (France 
métropolitaine seulement)


Hint Line, United Kingdom:

Old Games Hint Line:		0-1734-304-004 (within the UK)
Old Games hint line:		44-1734-304-004 (outside the UK)
New Games hint line:		0-891-660-660 (within the UK only)

For adventure games released after January 1st, 1993.  
Charged 39p/minute cheap rate, 49p/minute at other times.  
Maximum call length 7.5 minutes.  Maximum charge cheap rate £2.92, 
£3.67 other times.  Must have permission of the person who pays the 
phone bill before calling (line available in the UK only).

Hint Line, Deutschland:
(44) 0190 / 515 616

24h /Tag (nur in Deutschland verfügbar,1,15 DM pro Minute)

Hint Line, Italy:
Contattare il vostro distribotore

Pistas, Spain:

Tel	:(34)-1-764-39-69
Fax	:(34)-1-381-08-39

Old Sierra Hint Line:
For adventure games released up to December 31st, 1992.  Calls are 
charged at normal telephone rates.
