The Dig Troubleshooting Guide

Windows 95 Issues
The Dig is designed to run under Windows 95.  However, if the game 
unexpectedly freezes up, returns you to your desktop, or if you 
experience any other severe problems, first try rebooting your machine
before trying any troubleshooting tips or rerunning the game.

If you have memory managers such as EMM386.EXE loading in your 
CONFIG.SYS on your hard-drive, you may experience problems when 
running The Dig in Windows 95 as both The Dig and Windows 95 are 
protected mode programs.  We do not recommend making any changes 
to your system.  Please consult your computer manufacturer about 
changing or removing these lines.

We recommend that you do not use Alt-Tab to switch between programs 
while playing The Dig. 

In general, we have found that it is a good idea not to have any other
programs running while playing The Dig. Various video, sound, or 
memory problems may occur while other programs, including screen
savers and virus-detection utilities, are running.

If you have any programs like Microsoft Office(tm) and are using their
Toolbar, we recommend that you turn it off while playing The Dig.  
When you restart your computer it will be turned on again.

If you change the video card in your computer, make sure that you 
reinstall DirectX so that it can install the necessary drivers for 
your new hardware.  To do this:
* Choose Troubleshooting from the game's Launcher menu
* Click on the Reinstall button under Reinstall DirectX.
* Choose the button Reinstall DirectX.
* Click on OK when it asks you to reboot your computer.

If you are still having problems playing The Dig in Windows 95, you 
can access the MS-DOS version of the game through the launcher menu.
* Choose Play The Dig for MS-DOS. 
* This will take you to another menu.  Choose Play The Dig. 
* The first time you start the game you will be prompted to run the 
game's Sound Card Setup utility. Click on OK or press the Enter 
key.

If you continue to experience problems, one step in troubleshooting is
to make a boot disk for the game. 
* Choose Make Boot Disk from the MS-DOS menu.  Follow the 
onscreen prompts.
* Reboot your computer using the bootdisk.
*  If you are unable to access your CD-ROM drive or your sound does
not work correctly in the game after you reboot your computer, the 
bootmaker utility may have missed some of the necessary lines.  Look
at the AUTOEXEC.BAT and CONFIG.SYS on your bootdisk and 
compare them to the lines from these two files on your harddrive.  
If your computer came with Windows 95 preinstalled, you may need 
to contact your computer manufacturer to find out what lines are 
needed to have access to your CD-ROM and sound in DOS.
* For more information about making a bootdisk, or running the game
in DOS, please refer to the Reference Guide that came with the game.

DirectX
Let's give you a little background on Windows 95 DirectX.  Win-
dows 95 Game SDK (Software Developers Kit) uses a program known
as DirectX which will write directly to your video, sound, and input 
hardware.  This allows games to run faster and better than ever before.
Unfortunately, not all hardware is supported by DirectX.  Your hard-
ware manufacturers are probably working to get support for your 
computer's hardware. Until then, here's an idea of what might happen
if your sound, video, or input hardware are not supported.

After DirectX is installed, you can check whether your hardware is
supported by DirectX.  To do this:
* Choose Troubleshooting from the game's Launcher menu.
* Click on the Reinstall button under Reinstall DirectX.
* Look at the lines that describe your hardware. If they say 
"Certified", then your drivers are DirectX certified and the game
should run fine.  If they have only the version numbers, but nothing
after that, then they are supported, but not yet certified by Microsoft.
If they say "No hardware support", then your drivers are not sup-
ported, and you may experience problems when playing the game.
* If you have access to the Internet, you may wish to check the 
Microsoft Website at http://www.microsoft.com once in a while for 
new DirectX drivers for your hardware.

Sound
The Dig does not use DirectX for its sound, however if your sound 
card is not set up correctly in Windows 95, is not completely 
Windows 95 compatible, or you have a resource conflict, these sound
problems may occur:
* You may hear static.
* You may hear stuttering, especially as someone starts speaking.
* There may be no sound while playing the game.
* The sound may drop out while playing the game.
* You may experience a clicking or crackling sound.

Here are a few things to do to get your sound working in The Dig:
Make sure that your sound card is set up correctly in Windows 95.
Then, use the Windows 95 Media Player to test a sound.  To do this:
* Click on the START button on your taskbar.
* Choose Programs.
* Choose Accessories.
* Choose Multimedia.
* Choose Media Player.
* Go to the File menu.
* Choose Open... and choose a sound to test.  Please be sure to choose
Files of type:  Sound (*.wav).
 
Make sure that the wave setting is turned ON.  To do this:
* Double-click on the Volume Control icon on your taskbar.
* Turn the wave setting ON by de-selecting the MUTE box or turning
up the volume in the wave setting. 

If you do not have the Volume Control icon on your taskbar:
* Click on the START button on your taskbar.
* Choose Programs.
* Choose Accessories.
* Choose Multimedia.
* Choose Volume Control.
* Turn the wave setting ON by de-selecting the MUTE box or turning
up the volume in the wave setting. 

Note:  If you are using an IBM Aptiva(tm), you may need to turn on 
the wave setting by first following the steps above, and then choosing
Aptiva Entertainment, then Music Center, then Audio Station, then 
de-selecting MUTE next to the WAV setting and setting the volume.

Note:  If your sound card does not support software volume control, 
you may have to manually turn it up using the volume wheel on the 
back of the card.

Note:  Other manufacturers may also have proprietary software that 
must be set separately from the Windows 95 Volume Control program.
Please see your hardware manuals for more information.

If you have powered speakers and have both line out and speaker out
on your sound card, try plugging your speakers into the line out.  This
may greatly improve the sound quality.

When using a Creative Labs SoundBlaster 2.0(tm) or Creative Labs 
SoundBlaster 2.02(tm), if you leave the game idle for over 5 minutes,
the sound and music may stop.  Quitting the game and restarting the
computer will correct this.

Video Cards
It has been found that if your video card is not supported under
DirectX, these video problems may occur:
* DirectX may change the card to its chipset.
* Black Screen:  Your screen may go black but the sound and music
will continue to play. 
* Corrupted Graphics:  You might see horizontal or diagonal lines 
all over the screen.
* Strange Colors:  Your screen colors might look strange.
* Slow Graphics:  The gameplay may be slow.
* Double Vision:  Have you ever worn 3D glasses that didn't 
work quite right?

Here are a few things to do to get your video card working in The Dig:
Make sure that your video card is set up correctly in Windows 95.  
Next, if your video card is set up correctly, we recommend that you 
set the display settings to 640x480 and 256 color mode only. 
To change your display settings:
* Right-click anywhere on your desktop.
* Choose Properties from the pop-down menu.
* Choose the Settings tab.
* Change your Color Palette to 256 Colors.
* Change your Desktop Area to 640x480.
* Click OK to close this dialog box.
* When your computer prompts you to restart, click on yes.

If you have an STB Powergraph 64 Video(tm) card with the 
S3Trio 64+ chipset, a Diamond Multimedia Stealth 3D 2000(tm) card
with the S3Virge chipset, or an STB Systems Sprint 32(tm) with the
Trident 9440 chipset, DirectX may not certify the video driver when
it is set to the video card.  If you manually set it to the correct 
chipset, it will be certified and work fine. 
To change to the correct chipset:
* Right-click anywhere on the desktop.
* Choose Properties from the pop-down menu.
* Click on the Settings tab.
* Click on Change Display Type...
* Click on Change... in the Adapter Type section.
* Choose your original video card from the list.
* If the correct chipset is not an option in Show Compatible Devices,
click on Show All Devices, scroll through the list of Manufacturers, 
click on the correct one, then click on the name of your chipset.
* When your computer prompts you to restart, click on yes.

The Diamond Multimedia Viper(tm) and the Diamond Multimedia 
Edge 3D(tm) are not supported by DirectX because they do not 
currently have Windows 95 compatible drivers.  Contact Diamond 
Multimedia and ask them about obtaining Windows 95 and DirectX
compatible drivers.

If you are using any resolution control tools like STB Vision 95(tm)
or Diamond's In-Control Tools(tm), this software may be disabled or
removed altogether after installing DirectX through The Dig.  This is
because DirectX may have chosen your video card's chipset instead of
your actual video card.  This is done to make sure your video card will
be DirectX compatible.  If  you wish to get your STB Vision 95(tm) 
software back or to re-enable your In-Control Tools:
* Right-click on the desktop.
* Choose Properties from the pop-down menu.
* Click on Settings.
* Click on Change Display Type...
* Click on Change... after Adapter Type.
* Choose your original video card from the list.
* When your computer prompts you to restart, click on yes.

CD-ROM Drives
Your CD-ROM drive is not affected by DirectX, but if you are having
problems like slow game play, stuttering voices, slow graphics, or the 
game just slowly stops altogether, your CD-ROM may not match the 
requirements for The Dig.

The Dig requires a CD-ROM drive that is MPC level 2 compatible.  
The MPC level-2 specification requires a CPU-usage of less than 60%
to maintain a transfer rate of 300 kbs.  Ideally an MPC drive should
take proportionally less CPU time (45%).  

Problem:
Our tests show that certain eight speed CD-ROMs have trouble 
playing The Dig.

Symptoms:
* The game unexpectedly ends and you find yourself back at the 
desktop.
* Graphic distortion such as slow, corrupted, or blocky graphics.
* Blue screen CD-ROM access errors.

Solutions:
Increasing or decreasing the cache size on some drives may improve
performance.  To do this:
* Go to the System Control Panel by right-clicking on the My 
Computer icon and choosing properties from the pop-down menu.
* Click on the tab Performance.
* Click on File System...
* Click on the tab CD-ROM.
* Adjust the Supplemental Cache Size:  (E.G.: If the cache size is set 
at maximum, lower it.  If it is set at small, adjust it higher). 
* Make sure that Optimize Access Pattern For: is set to Quad-Speed 
or higher.
Note:  On some 8 speed drives, you may need to set this to double-
speed for The Dig to run correctly.
* After making these changes, the computer will prompt you to 
Restart the Computer.

Problem:
Some double speed drives also have trouble playing The Dig.

Symptoms:
* The drives may be slow in accessing the cutscenes in more 
CD-ROM/CPU intensive parts of the game.
* Lip sync may be off.
* They may skip part of the opening sequence or cutscenes.
* You may experience slowdowns.
* Blue Screen CD-ROM access errors.

We have found that some CD-ROM drives might not be able to keep 
up with The Dig.  If you have a Sony 2X (tm), a Mitsumi FX001D(tm)
or Mitsumi FX001DE(tm), a TEAC CD-55A(tm), a 
Sony CDU33A-1(tm) or Sony CDU-55E(tm), an NEC 3X (tm) or 
NEC 2Vi (tm), or a Panasonic (tm) double speed drive, you may 
experience problems with The Dig (sounds stuttering, blue screen 
errors, slow gameplay, etc.) If this is the case, please call your 
drive manufacturer, and find out if your CD-ROM drive is 
MPC level 2.

A blue screen CD-ROM access error might be a symptom of one of 
these problems:
* Dirty or scratched CD.
* Removal of the CD from the computer while The Dig was running
or paused.
* A CD-ROM drive having trouble reading the disk.
* A CD-ROM drive that is not MPC-2 compatible.

First, check your CD for any dirt, fingerprints, smudges or scratches.
If your CD looks fine, then replace it in the drive and see if you have
this problem again.  If you are still having problems, you may have a
bad copy of the disc, a CD-ROM drive that is having trouble running
the game, or your CD-ROM is not properly installed in Windows 95.

If you upgrade your computer and add a new CD-ROM drive, 
Windows 95 will set the Optimize Access pattern for: setting to the
No read ahead option.  You may experience lockups and Blue Screen
CD-ROM access errors if you run a screen saver at this setting.

How to reach us

CompuServe
Publisher's Forum A (GO GAMAPUB) Section 7

LucasArts World Wide Web Site
http://www.lucasarts.com

LucasArts File Library BBS
(415) 507-0400

Technical Support via Internet E-Mail
75300.454@compuserve.com 

Phone
(415) 507-4545
Monday-Thursday: 8:30am-6:00pm:
Friday 8:30am-5:00pm
(Pacific Standard Time)

FAX
(415) 507-0300 24 hours

Mail
LucasArts Entertainment Co.
P. O. Box 10307
San Rafael, CA 94912

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