GETTING TECHNICAL SUPPORT

  
If you experience any problems which are not  
covered by the game manual, the game  
reference card, or these help topics, our  
Technical Support Department can help. Please  
have the following information ready when you  
call, or include it if you use email, fax, or  
regular mail. This will help us answer your  
question in the shortest time. 
 
- Computer manufacturer 
- Operating system (Windows95, DOS 6.22,  
  etc.) 
- CPU type and speed in MHz 
- Amount of RAM 
- Sound card type and settings (address, IRQ,  
  DMA) 
- Video card (manufacturer, PCI or VESA, 
  amount of VRAM, etc.) 
- CD-ROM type and speed (2x, 4x, etc.) 
- Mouse driver and version 
- Joystick and game card (if any) 
- Modem type, settings, and initialization  
  string (if any) 
- Network card, network type, and protocols  
  used and available (if any) 
- If using the MS-DOS version, a copy of the  
  CONFIG.SYS and AUTOEXEC.BAT files from 
  your hard drive. 
- A description of the problem you're having. 
- If using e-mail, include your e-mail  
  address, or phone or FAX number if you 
  send a FAX. 
 
 
EA TECHNICAL SUPPORT (UNITED STATES) 
Voice: (415) 572-2787  
FAX:   (415) 286-5080 
Voice support is available Monday through  
Friday, between 8:30AM and 4:30PM, Pacific  
Time. 
 
TECHNICAL SUPPORT (AUSTRALIA) 
For Technical Support and Game Hints and  
Tips, phone the EA HOTLINE at 1 902 261 600  
(95 cents per minute). ITM 7 days a week  
10AM-8PM. If you are under 18 years of age  
parental consent required. 
 
ELECTRONIC ARTS LTD. (UNITED KINGDOM) 
Voice: (753) 546465 
 
INTERNET 
Send e-mail to ONE of the following: 
support1@ea.com (OR) 
elecarts@aol.com (OR) 
76004.237@compuserve.com 
 
WORLD WIDE WEB 
Access our Web site at http://www.ea.com 
 
FTP 
Access our FTP site at ftp.ea.com 
 
AMERICA ONLINE 
Send e-mail to ELECARTS 
 
COMPUSERVE  
Game Publishers Forum A (GO GAMAPUB), or 
send e-mail to 76004,237 
 
REGULAR MAIL (UNITED STATES) 
Electronic Arts Technical Support 
P.O. Box 7578 
San Mateo, CA 94403-7578, USA 
 
REGULAR MAIL (UNITED KINGDOM) 
Electronic Arts Ltd. 
P.O. Box 835 
Slough SL3 8XU, UK 
Phone (753) 546465 
 
REGULAR MAIL (AUSTRALIA) 
Electronic Arts Pty. Ltd. 
P.O. Box 432 
Southport Qld 4215, Australia 
 
VIA PRODUCERNET 
Through the parking garage, up the elevator  
to the 2nd floor, turn right, right again 
past the ladies' washroom, through the maze, 
press buzzer, and ask for Hanno. 
 
! 

